ATTITUDE ... KEY TO SERVICE EXCELLENCE

- Your attitude towards customers influences your behavior. You cannot always camouflage how you feel.

- Your attitude determines the level of your job satisfaction.

- Your attitude affects everyone who comes in contact with you, either in person or on the telephone.

- Your attitude is not only reflected by your tone of voice, but also by the way you stand or sit, your facial expression, and other non-verbal ways.

- Your attitude is not fixed. The attitude you choose to display is up to you.

Attitude is based on certain values & beliefs about people, life and work, that leads a person to willingly serve others and take pride in his or her work.